A Step-by-Step Guide On How To Win An “Item Not Received” PayPal Dispute As A Seller

  • Item Not Received (IND): The buyer pays for the item but claims they never received it. This is one merchant flaw: they cannot fulfill orders or provide order tracking information.
  • Significantly Not As Described (SNAD): The buyer claims that the product they received differs greatly from what the seller described. To avoid misleading the sellers, it would be ideal for sellers to provide the actual photo and description of the item.

What Is The Best Way To Win a PayPal Dispute For “Item Not Received” As A Seller?

  • Traceable tracking Infos.
  • Shows the date when the order is shipped.
  • Reflects the correct address of the buyer/ recipient.
  • QR Code transaction (if applicable)
  • Traceable tracking Infos.
  • Shows the date when the order is shipped.
  • Reflects the correct address of the buyer/ recipient.
  • Payment Confirmation on the full amount
  • Signature confirmation on the delivery that the item was received.
  1. Login to the PayPal Resolution Center.
  2. Under Action, Click “View” next to your case
  3. Respond to the buyer by entering all of the aforementioned documents (order tracking information, delivery confirmation, etc.)
  4. Hit Send

Now Automate the sending tracking number to PayPal.

  • Lower Rolling Reserve and more cash flow for you.
  • Syncing of PayPal tracking numbers on autopilot results in a quicker release of Paypal Funds and protects you from Chargebacks & PayPal Disputes.
  • Clear and functional dashboard with real-time updating.
  • Can Retrieve orders before app installation and submit their tracking numbers to PayPal too
  • No complicated setup processes.
  • Saves you from tedious manual work; Everything is automated, and there is no room for human error.
  • Supports ROI and PayPal Seller Protection through auto-syncing of tracking numbers
  • Add Paltrack to your store.
  • Connect to PayPal
  • Get Real-Time Sync.

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